Cancellation and Refund Policy

At Zimax Technology, we strive to provide a smooth and satisfactory customer experience. Please review our policy below:

  1. Order Cancellation

    Orders can be cancelled within 12 hours of payment, provided the item has not yet been shipped.

    Once shipped, cancellation is no longer allowed.
  2. Refunds

    Refunds will only be issued for:

    Out-of-stock items (if no replacement is accepted)

    Orders cancelled within the valid time frame

    Items damaged during delivery (must be reported within 24 hours)
  3. Non-Refundable Items

    Software licenses, digital products,Ink and items damaged due to misuse are not eligible for refunds.
  4. Process

    Refunds will be processed within 7 working days via the original payment method.