Warranty FAQ

Frequently Asked Questions

Find answers to commonly asked questions about our products and services.

1. What does the warranty cover?

At Zimax Technology, all products sold are 100% genuine and backed by the official manufacturer’s warranty. Warranty coverage may vary depending on the brand and the type of product.
The warranty typically includes:

1. Manufacturing defects
2. Hardware failure under normal usage
3. Parts replacement (subject to the brand’s terms and conditions)

Please note that physical damage is not covered under the warranty.

2. What is not covered by the warranty?

The following issues are not covered under the warranty:

1. Any physical damage, including cracked screens and dented chassis
2. Water damage, fire damage, or damage due to lightning
3. Issues caused by misuse, negligence, or accidents
4. Products that have been repaired or modified by unauthorized parties
5. Software-related problems such as system corruption, virus infections, or OS failures

3. How long is the warranty period?

Each product has a different warranty duration depending on the brand. Generally:

1. Processors, RAM, and SSDs have lifetime or 3–5 years of coverage (brand-dependent)
2. Laptops, PCs, and monitors come with 1–3 years of warranty
3. Accessories typically carry a warranty of 6 months to 1 year
4. We advise customers to confirm the exact warranty period with us at the time of purchase.

4. Can I return the product directly to Zimax Technology?

Yes, you can send the item to our shop for assistance with warranty processing. However, courier fees must be paid by the customer.

5. How to Send for Warranty

To claim a warranty, kindly follow these steps:

Step 1: Prepare Your Warranty Claim
Make sure you have the following:
1. The purchase invoice from Zimax Technology
2. The original packaging (if still available)
3. The serial number or warranty sticker must remain intact

Step 2: Contact Our Support Team
Reach out to us through:
📱 WhatsApp:0108312661
📧 Email:zimaxtechnology@gmail.com
Describe your product issue clearly. If possible, include photos or videos to help us understand the problem better.

Step 3: Send Your Item
Send or drop off the item to our shop. If using a courier service, the shipping cost will be borne by the customer.

Step 4: We Submit the Warranty for You
Our team will assist in sending the product to the respective brand or distributor for inspection and processing.

Step 5: Wait for Processing
The entire warranty process typically takes between 7 to 30 working days, depending on the brand and issue reported.

6. Important Notes

1. All warranty approvals or rejections are determined by the product brand or authorized distributor.
2. Replacement or repair decisions are fully under the brand’s discretion.
3. Zimax Technology only provides assistance to help customers submit their warranty claims.

7. Contact Us for Warranty Support

📱 WhatsApp: 0108312661
📧 Email: zimaxtechnology@gmail.com
🏢 Address: 16-1-1, Jalan Megan Setapak, Taman Sri Rampai, 53300 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur