FAQs

Frequently Asked Questions

Find answers to commonly asked questions about our products and services.

How can I place an order?

To place an order, simply browse our website and add your desired items to the shopping cart. Once you’re done, proceed to the cart or checkout page.
All payments and order confirmations will be handled directly via WhatsApp

with our team. We’ll confirm stock availability, provide payment instructions, and update you on delivery or pickup details.
If you have any enquiries about your order, feel free to contact us at 010-8312661

What payment methods do you accept?

We accept cash, bank transfers, e-wallet payments (such as Touch ‘n Go, Boost, etc.), credit/debit cards, .

How long does shipping take?

Shipping typically takes 1 to 3 working days for orders within Peninsular Malaysia, and 3 to 5 working days for Sabah and Sarawak.

Delivery times may vary depending on product availability, courier service, and your location.

Once your payment is confirmed, we will process and ship your order as soon as possible. A tracking number will be provided for you to monitor the delivery status.

Do you offer international shipping?

At the moment, we do not offer international shipping. Our delivery services are currently limited to within Malaysia only, including Peninsular Malaysia, Sabah, and Sarawak.

We are working towards expanding our shipping coverage in the future. For any special requests or bulk international orders, feel free to contact us via WhatsApp to discuss further.

What services does Zimax Technology offer?

We specialize in the repair and maintenance of laptops, desktop computers, and printers. Our services also include hardware upgrades, software installation, virus removal, data recovery, system formatting, internal cleaning, and IT consultation.

In addition to repair services, we also sell a wide range of computer products, including laptops, desktops, components (RAM, SSD, HDD, GPU), accessories, peripherals, and printer supplies both for personal and business use.

How long does a typical repair take?

Repair times vary depending on the issue, but most basic repairs are completed within 1 to 3 working days. Urgent services may be available upon request.

Do you provide warranty for your repair services?

Yes, we offer a limited warranty on most of our repair services and replacement parts. The warranty period depends on the type of repair or component used.

Do you offer on-site repair services?

For certain cases, we may offer on-site support for businesses or bulk repairs. Please contact us to check availability and schedule a visit.

Still have a question?

If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!